FAQ

General

What is Klairr?

Klairr is an AI-powered business intelligence platform that lets anyone in your company ask a business question in plain language and get a grounded, data-backed answer in seconds. Plain language for everyone. Deep tools for analysts who want full query transparency.

How does Klairr work?

You type a question like “What were our top deals last quarter?” Klairr picks the right data source, generates the appropriate query, executes it against your data, and returns an answer with the supporting data, the query, and a confidence score.

Who is Klairr for?

Two audiences, one product:

• Data & BI teams evaluate, purchase, and set up the platform. They care about full transparency, confidence scoring, and audit trails.
• Business users (finance, sales, marketing, product, ops, execs) just ask questions and get answers. No technical skills required.

Do I need technical skills to use Klairr?

No. Klairr is designed for everyone. Just type your question in plain language. Data teams can inspect and edit the generated query for advanced use, but it’s completely optional.

Data & Security

Is my data safe?

Yes. Klairr uses read-only connections and never copies or replicates your data. Key security measures:

• Read-only — DML commands (INSERT, UPDATE, DELETE, DROP) are blocked
• Encrypted credentials — stored with AES-256-GCM encryption
• Minimal data retention — only up to 20 rows of query results are stored per question
• No public links — shared reports require organization membership
• GDPR compliant — data processing under GDPR Article 28 with DPA available

See Security & Data Handling for full details.

What data does Klairr store?

Klairr stores:

• Your questions and the AI-generated answers
• Up to 20 rows of query results per question (for display purposes)
• The generated queries
• AI Memory configurations
• User and organization metadata

Klairr does not store your full database, replicate your data, or maintain a copy of your tables.

Does Klairr support SSO?

SSO (SAML/OIDC) is on our roadmap for Enterprise plans. Currently, authentication uses email/password with JWT tokens.

Data Sources

What data sources does Klairr support?

Klairr supports the full stack — warehouses (BigQuery, Snowflake, Redshift, Postgres, MySQL, SQL Server, Databricks), product analytics (Mixpanel, Segment, Google Analytics), CRM (Salesforce, HubSpot), finance (Stripe), and other SaaS tools. See Supported Data Sources for the full list.

Can I connect multiple data sources?

Yes. Klairr supports multiple data sources and automatically picks the best one for each question. You can also manually select which source to query.

Does Klairr write to my database?

No. All connections are strictly read-only. Klairr blocks any DML commands at the platform level, regardless of what permissions the service account has.

AI & Answers

Can Klairr hallucinate or make up data?

Klairr is designed to prevent fabrication. Every answer is grounded in a real query against your actual data. If the data isn’t there, the platform says so rather than making something up. Every answer includes a confidence badge and the generated query so you can verify.

What are confidence badges?

Every answer includes a confidence indicator: High (green), Check (amber), Low (red), or Failed (red). Each badge includes an explanation. See Understanding Confidence Badges for details.

What is AI Memory?

AI Memory is the organizational knowledge layer Klairr builds about your business. Klairr studies your schema, infers entity aliases (e.g., “acme” = company_id), proposes metric definitions (e.g., what “revenue” means in your company), and suggests data hints (“always exclude test data”) and response directives (“use EUR, not USD”). You review and refine — never start from a blank page. Every refinement applies to every question, for every user, going forward.

Pricing & Billing

How much does Klairr cost?

Plans start at $99/month for the Starter tier (500 questions, 5 users, 2 data sources). See Billing & Plans for all tiers.

What counts as a question?

Each query submitted through the question input counts as one question. Follow-up questions and report refreshes also count. Query editor re-runs do not count.

Is there a free trial?

Yes. You can start with a free trial — no credit card required. See Create Your Account to get started.

Can I cancel at any time?

Yes. Cancel from Settings > Billing. Your account remains active until the end of the billing cycle.

Accounts & Teams

How do I invite teammates?

Admins can invite users from the Users admin page. See Invite Your Team.

Can I delete my account?

Yes. Contact [email protected] to request account or organization deletion. We’ll remove all associated data within 30 days.

What browsers does Klairr support?

Klairr works in all modern browsers: Chrome, Firefox, Safari, and Edge (latest two versions).

Productivity

Does Klairr support light and dark mode?

Yes. You can switch between Light, Dark, and System themes from Settings, or toggle instantly between light and dark with ⌘⇧L (macOS) / Ctrl+Shift+L (Windows/Linux). The keyboard shortcut flips between the two explicit modes — pick System from Settings if you’d prefer to follow your OS preference. The choice is saved to your user profile and applies on every device you sign in to.

What keyboard shortcuts does Klairr support?

Press ⌘⇧H / Ctrl+Shift+H from anywhere to open the full keyboard shortcuts reference. The most common:

• ⌘K / Ctrl+K — open the command palette
• ⌘⇧. / Ctrl+Shift+. — start a new question from anywhere
• ⌘⇧L / Ctrl+Shift+L — toggle theme (light ↔ dark)
• ⌘⇧Enter / Ctrl+Shift+Enter — retry the last failed question
• ⌘⇧S / Ctrl+Shift+S — save the current answer as a report
• Esc — dismiss the current answer and return home
• ↑ / ↓ in the question box — navigate question history